Product Features and Capabilities

Request initiation

• Users identify a performer and describe their request and desired due date, thus beginning a conversation for taking action together.

State engine and tracking

• Workflow system tracks the agreement and progression status. Each participant is presented with the appropriate context for making the next response and with only the actions appropriate to the current stage of the conversation.
• Captures a complete dialog thread of every action and associated comment by all parties in the context of the request.
• Extensive automatic date tracking shows who took what action on which dates.
• List Views show all commitments the user has made to others and commitments others have made to them. Commitments are tracked by requester, performer, due date, status, and by project.
• Displays hierarchical relationship of parent-to-child network of commitments. Users can drill down to view subordinate commitments.

Email applications integration

• Users are notified of actions through email and can link directly from email to conversation details to respond or advance the conversation.
• User entries/updates are copied to their email for parallel tracking and alerts.

Status lights

• The “health” of each commitment in the network is assessed by the performer.
• Green (on track), Yellow (in trouble), and Red (not going to make commitment) lights indicate the commitment status thus providing advance notice of potential breakdowns in time for assessing impacts and making adjustments.

Metrics and control charts

• Dashboards and data views show work-in-progress, project overviews, and performance by person.

Historical records

• Completed and closed conversations are archived for future reference, research, and analysis.